Frequently Asked Questions
Everything You Need to Know
We want your shopping experience to be simple and clear. Below are answers to common questions about orders, delivery, returns, payments, and custom designs.
Orders & Delivery
1. How long does delivery take?
Orders are processed within 1–3 business days. Delivery usually takes 3–7 working days depending on your location.
2. Do you offer Cash on Delivery?
Yes, Cash on Delivery is available in selected locations and will be shown at checkout if applicable
3. How can I track my order?
Once your order is shipped, tracking details will be shared via SMS or email.
4. Can I modify or cancel my order?
Orders can be modified or cancelled before shipment. Please contact us immediately after placing your order.
Products & Sizing
5. How do I choose the correct size?
Each product page includes a size guide. If you are unsure, contact us before placing your order.
6. Are your shoes comfortable for long wear?
Our designs are created with both comfort and style in mind. Product descriptions include heel height and fitting details.
7. Will the product color look exactly like the image?
We try to display accurate colors, but slight variations may occur due to lighting and screen settings.
Returns & Exchanges
8. What is your return policy?
Returns or exchanges are accepted within the specified return period, provided the product is unused and in original condition.
9. How do I request a return or exchange?
Contact our support team via WhatsApp or email with your order details, and we will guide you through the process.
Custom Orders
10. Do you offer custom designs for weddings and events?
Yes. We create customized footwear for weddings, family functions, and special occasions.
11. How is custom pricing calculated?
You may choose from available base designs for a more affordable option. Fully customized designs are priced based on materials, detailing, and quantity.
Still Have Questions?
We’re here to help. Chat with us directly on WhatsApp for quick assistance.